Brown Sugar Bakery - FAQ

Q: What are your opening hours?

A: Our bakery at 328 E. 75th St. is open from 10 AM to 2 PM on Monday for counter service only. We are open from Tuesday to Saturday from 10 AM to 6 PM and Sundays from 11 AM to 5 PM. Pick-ups are available from Tuesday to Saturday, 12 PM to 5:30 PM. There are no pick-ups on Sundays and Mondays.

Q: Where is your bakery located?

A: We are located at 328 E. 75th St., Chicago, IL 60619, just east of the Dan Ryan.

Q: Do you offer delivery services?

A: Yes, we offer delivery services within a specified radius. Please contact us for delivery availability and fees.

Q: How can I contact the bakery?

A: You can contact us by phone at (773) 224-6262 or by visiting our contact page on the website.

Q: What types of baked goods do you offer?

A: We offer a wide range of baked goods, including our famous caramel cakes, pies, cobblers, cupcakes, and the unique Obama Cake, which features layers of red velvet, chocolate, and yellow cake.

Q: Can I place an order online?

A: Yes, you can place an order online for limited items, same-day pick-up, pre-orders, and nationwide shipping through our website.

Q: How far in advance do I need to place a special order?

A: For whole cakes, we require at least 24 hours' advance notice. For custom orders and larger quantities, please send an email to brownsugarbakery75@gmail.com with the date needed, a sample picture of the cake, and the number of people you are serving. Our coordinator will reach out to confirm the order.

Q: Do you offer catering services for events?

A: Yes, we offer catering services for various events, including weddings, corporate events, and parties. Please reach out to us at brownsugarbakery75@gmail.com for more details and to customize your order.

Q: Are your products made with organic ingredients?

A: We strive to use high-quality ingredients in all our products. Specific details about ingredients can be provided upon request.

Q: Do you have gluten-free or vegan options?

A: While our specialty is traditional Southern desserts, we can accommodate certain dietary restrictions with advance notice. Please contact us to discuss your specific needs.

Q: Do you accommodate food allergies?

A: We take food allergies seriously. Please inform us of any allergies when placing your order, and we will do our best to accommodate your needs.

Q: What forms of payment do you accept?

A: We accept cash, credit/debit cards, and online payment methods through our website.

Q: Do you offer gift cards?

A: Yes, we offer gift cards that can be purchased in-store or over the phone. They make a great gift for any occasion!

Q: Do you have any discounts or loyalty programs?

A: We offer seasonal promotions and specials. Follow us on social media and check our website regularly for the latest offers and updates. Instagram: @brownsugarbakeries

Q: Do you ship your baked goods?

A: Yes, we ship select items nationwide, including our award-winning caramel cakes and German chocolate cakes. We ship on Monday, Tuesday, and Wednesday to ensure freshness.

Q: How do I ensure my order arrives fresh?

A: To ensure freshness, place your order the week prior to your event. We carefully package and ship our products to maintain their quality during transit.